Privacy & Refund Policy
A. Collection and Use of Personal Information
Habitat Hamilton generally collects personal information as necessary to administer our programs and services, including as described below.
1.1 We may collect banking and credit card information to receive and process donations. In addition, we may collect contact information to acknowledge donations and issue tax receipts. We deeply appreciate your financial support. We may contact you to inform you of and to request your support for our future endeavours because you have demonstrated an interest in supporting Habitat Hamilton’s mission, unless you ask us not to.
1.2 We may collect family and neighbourhood statistics to raise awareness of and increase potential for fundraising and new family applicants.
1.3 We may collect your name, mailing address and email address in order to send you newsletters that you have signed up for.
1.4 We may collect other personal information with your consent or as permitted or required by law.
B. Disclosure Of Personal Information
Habitat Hamilton may disclose or transfer personal information as necessary in order to administer its programs and services, including as described below.
2.2 We may use and disclose personal information in connection with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of our organization or assets, for the purposes of evaluating and/or performing the proposed transaction. Assignees or successors of Habitat Hamilton or our organization or assets may use and disclose your personal information for similar purposes as those described in this policy.
2.3 We may disclose personal information as necessary to meet legal, regulatory, insurance, audit and security requirements, or otherwise with your consent or as permitted or required by law.
C. Obtaining Consent
Habitat Hamilton is committed to obtaining your consent for the collection of your personal information and the subsequent use or disclosure of this information, unless otherwise permitted or required by law.
3.2 Consent can be obtained in many ways. Consent can be express or implied. You may also provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an “opt out” option provided, if any. In determining the appropriate form of consent, we will take into account the sensitivity of the personal information and the reasonable expectations of individuals with whom we deal with.
3.4 You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Chief Privacy Compliance Officer. Please note that the withdrawal of your consent may impact on our ability to serve you and to maintain our relationship.
3.5 In certain circumstances personal information can be collected, used or disclosed without your knowledge and consent. For example, to comply with a court order, local or federal regulations, or legally permitted inquiry by a government agency or to collect a debt owed to us. We may also collect, use and disclose information without your consent if it is reasonable for the purposes of establishing, managing or terminating an employment or volunteer relationship.
3.6 We may rely on third parties to obtain your consent to our collection, use and disclosure of personal information when we cannot seek consent directly from you. For example, seeking consent directly from you may not be possible when we acquire a mailing list from another organization. In such cases, the organization providing the list would be expected to obtain your consent before disclosing personal information to us.
D. Protection Of Personal Information
Habitat Hamilton is committed to protecting your personal information by security safeguards appropriate to the sensitivity of the information.
4.1 We take reasonable steps to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, regardless of the format in which it is held, including by using: (i) physical security measures, such as locked filing cabinets and restricted access to areas where personal information is stored; (ii) organizational security measures, such as employee training, security clearances and limiting access to a “need-to-know” basis; and (iii) technological security measures, such as passwords and encryption, to prevent unauthorized access to personal information stored on computer systems.
4.2 When disposing of or destroying personal information which is no longer needed, we ensure that appropriate measures are taken regarding the disposal or destruction so as to prevent unauthorized parties from gaining access to the personal information.
E. Retention Of Personal Information
5.1 Habitat Hamilton is committed to retaining your personal information only as long as necessary for the fulfillment of the purposes outlined above, to satisfy legal or regulatory requirements or for the fulfillment legitimate business purposes.
F. Access to and Correction of Personal Information
6.1 Habitat Hamilton may establish and maintain a file of your personal information for the purposes described above, which will be accessible at the address listed below. Upon receipt of a written request, Habitat Hamilton will inform you of the existence, use and disclosure of your personal information and will give you access to that information, subject to applicable legal restrictions. You will also be able to challenge the accuracy and completeness of the information and have it amended as appropriate. In responding to your written request, we may require you to provide sufficient information to permit us to verify your identity before we provide an account of the existence, use and disclosure of your personal information, provide access to it, or make corrections. Please forward your request in writing to our Chief Privacy Compliance Officer at the address set out below.
G. Questions and Contact Information
7.1 You may direct any questions or complaints concerning Habitat Hamilton’s handling of personal information to our Chief Privacy Compliance Officer at:
ATTENTION: Chief Privacy Compliance Officer
HABITAT FOR HUMANITY HAMILTON
285 Nash Road North, Unit 1
Or by e-mail at: email@example.com
H. Internet Usage
8.1 When you visit Habitat Hamilton’s website at www.habitathamilton.ca to obtain information about it, to research its products and services, or to use its on-line tools, please rest assured that we do not collect identifying information about you unless you specifically provide it. The only information we collect is non-identifying information (such as the ISP, the type of Internet browser used, the referring web site, the pages requested and the date and time of those requests), which we use to create aggregate data in order to determine the level of interest in the information provided on the website and to improve the content of the website.
8.4 Finally, please be advised that information voluntarily disclosed online in discussion areas and other public areas of our website or on Habitat Hamilton-sponsored pages on social media sites can be collected, used and disclosed by third parties. Any submissions made to discussion areas or other public areas on our website or on Habitat Hamilton-sponsored pages on social media sites are done at the user’s risk and with the understanding that such information may be accessible to third parties. We cannot control and will not be liable for any damages that may arise from such user activity.
As a general rule, Canadian registered charities cannot return donations. However, if you have made an error in your donation payment process, please contact us at 905-560-6707 ext. 110 to discuss a refund.
Last Updated: May 30, 2016